01Who we are

Sunday Reset Laundry (“Sunday Reset,” “we,” “us”) offers laundry pickup and delivery, sneaker cleaning and stain treatment in Northeast El Paso, TX and Chaparral, NM. “You” means the person who books the order.

You must be 18 or older to book. By booking, you confirm that the items you send are yours, or that you have permission to send them.

02Pickup + access

• Pickups are Saturdays and Sundays, 8 AM–12 PM, inside the two-hour window you choose.
• You don’t need to be home. Put your bag where you told us (front door, porch, front desk) before your window starts.
• Use a sturdy, closed bag. If an order has more than one bag, put your name on each one.
• Give us a correct address, gate codes and any access instructions. We aren’t responsible for missed or late pickups caused by wrong or missing information.
• Keep pets inside or secured during your window. We can skip a pickup or delivery if it isn’t safe.
• Pickup and delivery are free inside our service area: addresses within a 10-minute drive of our Northeast El Paso base, plus all of Chaparral, NM. We check each address when you book and can decline orders outside it.
• If an order turns out to be outside our area, we cancel it and refund your deposit in full.

03Deposits + payment

• Prices are the ones shown on our site when you book.
• Laundry bags and sneaker services need a 50% deposit at booking.
• Laundry: your final price is set when we weigh it: your bag price, plus any extra pounds. We charge that final price, minus your deposit.
• Sneakers: the balance is charged when your pair is ready.
• Stain Rescue: stand-alone cases are quoted after we inspect the item. We don’t start until you approve the quote.
• By booking, you authorize us to charge the card you used for that order’s final price, minus your deposit, including any extra pounds.
• Weight: we weigh every laundry order on our scale before we wash it. That weight is what we bill, and it shows on your tracking page and your receipt.
• Payments are handled by Stripe, our payment processor. Stripe keeps your card on file so we can charge your final price. We never see or store your full card number.
• You get an email receipt for every charge and every refund, showing the weight and how the price was figured.
• If we charge the wrong amount, we refund the difference to the same card.
• If a payment fails, we hold your order until it’s paid.
• Think a charge is wrong? Contact us first and we’ll fix real mistakes fast. If a charge is disputed with your bank, we’ll share our order records (weights, photos and delivery confirmation).

04Cancellations, rescheduling + missed pickups

• 12+ hours before your window starts: cancel or reschedule for free. Your deposit is refunded in full or moved to the new time.
• Less than 12 hours before, or a missed pickup (no bag out, no access, or it isn’t safe): your deposit isn’t refunded. It becomes a credit toward a future pickup, good for 90 days.
• If we have to cancel (weather, emergency, vehicle trouble), you choose: we reschedule, or we refund your deposit in full.
• Once your items are picked up, the order can’t be canceled.

05Weight + pricing (laundry)

• We weigh every bag dry, before washing, on a digital scale. That weight sets your final price.
• Bag limits: Essential 10 lb, Premium Care 18 lb, Family Reset 30 lb, subscription pickups 20 lb each.
• Over the limit, extra weight is $2.50 per pound, rounded up to the next pound.
• Under the limit: each bag has a set price. If your laundry comes in under your bag’s limit, we’ll ask if you have more to add to fill it. If there’s nothing more to add, the full bag price still applies.
• Prices can change. A price change never affects an order that’s already booked.

06Subscriptions

• Plans bill monthly to your card, starting the day you sign up and repeating on that date each month until you cancel.
• Monthly includes 1 pickup a month, Bi-Weekly about 2, Weekly about 4. Each pickup is up to 20 lb. Extra weight is $2.50 per pound.
• Unused pickups don’t roll over and aren’t refunded.
• Cancel or change your plan anytime before your next billing date. Changes start with the next billing cycle. There are no partial refunds for the current month.
• If a plan payment fails, pickups pause until it’s paid.
• We’ll give you at least 30 days’ notice before a plan price changes.

07What we don’t accept

Please don’t put these in your bag:

• Dry-clean-only items, and leather, suede, fur or real-silk clothing (sneakers go through the Sneaker Lab, not a laundry bag)
• Anything soaked in gasoline, motor oil, solvents or chemicals. They’re a fire and safety hazard.
• Items heavily soiled with vomit, feces, urine or large amounts of blood. An ordinary stain, like a nosebleed on a pillowcase, is fine as a Stain Rescue case.
• Anything with bed bugs, lice, scabies or mold
• Cash, jewelry, keys, electronics or other valuables
• Wedding dresses, heirlooms, high-value designer pieces, or anything that can’t be replaced
• Items too large to wash safely in a standard machine

If we find any of these, we can return them unwashed or set them aside. If we find a hazard or an infestation, we seal the whole order and return it unwashed. Your deposit covers our trip.

08How we wash

• We wash and fold. No pressing, ironing or dry cleaning.
• Every order gets the same detergent. You pick scented or unscented.
• Need a different detergent, like for sensitive skin? Put it in your order notes before pickup. If we can’t do it, we’ll tell you before we wash.
• We follow care labels where we can. Items with no label, or a faded or wrong one, are washed our standard way, at your risk.
• Put anything that needs special handling (new dark denim, bright colors that may bleed, delicates, hang-dry items) in its own bag, or tell us in your notes. We aren’t responsible for color bleeding, shrinkage or damage when those items are mixed into a regular bag without instructions.
• Stain pre-treatment on Premium Care, Family Reset and subscriptions is a basic treatment, not a guarantee. For a tough stain, open a Stain Rescue case.

09Packaging + delivery

• Your clothes come back folded and packed neatly in a bag. Nothing else comes with them.
• We deliver to the address on your order and leave it at your door or the spot you named.
• We take a photo of your order where we leave it. That photo and its time are our proof of delivery, and they show on your tracking page.
• Once your order is delivered as instructed, it’s your responsibility. We aren’t responsible for theft, weather or damage after delivery.
• If we can’t deliver safely (no access, or nowhere protected to leave it), we’ll contact you to set a new time.

10Turnaround times

• Laundry: 24–48 hours from pickup. It’s the same for every bag and every plan. Nobody gets priority, and there’s no paying to skip the line.
• Sneakers: cleaned during the week, so they take longer than laundry. They come back when they’re done.
• Stain Rescue: stubborn stains can take several days and more than one round.
• All times are estimates. Weather, holidays, high volume or emergencies can cause delays. We’ll keep you posted, but a delay isn’t grounds for a refund.

11Sneaker Lab

• We offer Clean and Deep Clean. We don’t do restorations, repaints, sole swaps or repairs.
• We inspect every pair when we get it, and we can decline any pair.
• Cleaning removes dirt. It can’t undo wear, and it can make existing wear easier to see: creases, cracking, yellowed soles, worn or faded spots, holes.
• Older pairs can come apart because the glue breaks down with age. That isn’t caused by cleaning, and we aren’t responsible for it.
• Suede, nubuck and some other materials can change slightly in color or texture when cleaned.
• Results vary. We don’t guarantee every mark comes out.
• Take off anything you want back exactly as it is, like custom laces, lace locks or charms.
• Our liability for a pair is limited to what you paid for its service. If a pair is damaged through our own negligence, we’ll pay up to $100 for that pair.

12Stain Rescue

• No stain removal is guaranteed. Every case gets a real attempt with the right method, and we tell you what we tried.
• Stain treatment can lighten, fade or change fabric, especially colored, delicate or older items. Opening a case means you accept that risk.
• Stand-alone cases are quoted after we see the item. We only start after you approve the quote. If you decline, we return the item untreated.
• You pay for the work, not the result. The approved price is owed whether the stain comes out fully, partly or not at all.
• Stubborn stains can take several days.
• Our liability for a case is limited to what you paid for it.

13Damage, loss + claims

How to report a problem

• Tell us within 48 hours of delivery. Call or text (915) 248-2623 with the name on the order, photos and what happened.
• Keep the item exactly as delivered (not washed, worn or altered) until we’ve looked at it.
• We can’t accept claims made after 48 hours, or for items that were washed, worn or altered after delivery.

What we do

• We review every claim honestly. If we’re at fault, we decide whether to re-clean the item, repair it, or pay you for it.
• Payment is based on the item’s depreciated value: what it cost, minus normal wear for its age and condition. For laundry, it’s never more than $50 per item or $200 per order. Sneaker limits are in section 11 and Stain Rescue limits are in section 12.

Missing items

• We don’t count individual items. Each order’s bags stay together and are tracked as one order.
• We aren’t responsible for items that weren’t in the bag, single socks, or losses not reported within 48 hours.

What we aren’t responsible for

• Normal wear and tear: pilling, thinning, stretched elastic
• Shrinkage or color loss caused by a missing or wrong care label, or by items that aren’t colorfast
• Manufacturer defects
• Buttons, zippers, beads, sequins, prints and other trims
• Damage caused by things left in pockets
• Damage that was already there, or fabric that was already weak
• Anything on the list in section 7

Nothing in these policies limits rights you have under Texas or New Mexico law that can’t be waived.

14Pockets

Check every pocket before pickup. We aren’t responsible for anything left in pockets or for damage it causes (pens, lipstick, gum and tissues ruin whole loads). We’ll try to return anything we find, but we can’t promise to.

15Unclaimed orders

If we can’t deliver an order and can’t reach you, we hold it and keep trying by text and phone. An order that isn’t claimed within 30 days of our first notice is considered abandoned, and we can donate or dispose of it. Any balance owed on the order is still due.

16Photos

We may photograph your items at pickup, during service and at delivery to record their condition and settle claims. We won’t use photos of your items in our marketing without your permission.

Delivery photos are kept for 90 days, then deleted, unless we need them for a claim or a payment dispute.

17Texts + privacy

• What we collect: your name, phone number, email, address, access notes, order details and payment information. Payment information is handled by our payment processor.
• How we use it: to schedule, do and bill for your orders, and to contact you about them.
• Texts: giving us your phone number means you agree to get texts about your orders (pickup, delivery, weights, quotes). Message and data rates may apply. Reply STOP anytime. We won’t send marketing texts unless you sign up for them.
• Emails: we email your booking confirmation, a tracking link with each update, and your receipts. These are about your order, not marketing.
• Tracking page: anyone with your tracking link can see your order’s status, your first name and the delivery photo. It doesn’t show your address or phone number. Don’t post the link publicly.
• Sharing: we don’t sell your information. We share it only with services that help us run the business (like payment processing) or when the law requires it.
• Accounts: if you create one, we keep your saved details, preferences and order history so checkout is faster. You can delete your account anytime.
• This website saves your basket in your browser so it’s still there when you come back. Clearing your browser data removes it.
• Maps: we use a map service to check that your address is in our area and to plan our routes.
• Analytics: we use basic analytics to see how people use this site, like which pages they visit and where they get stuck. We don’t sell this data.
• Deleting your info: text or call us. We may keep records we’re required to keep for taxes or legal reasons.

18Our right to refuse service

We can decline or cancel any order, refuse any item, and stop serving anyone who is abusive, unsafe, or keeps breaking these policies. If we cancel an order before pickup, your deposit is refunded in full.

19Changes, disputes + contact

• We may update these policies. The version posted when you book is the one that applies to that order.
• If something goes wrong, contact us first. Most problems get fixed with one text.
• These policies are governed by Texas law, except where the law of the state where we provided the service says otherwise.
• If any part of these policies is found unenforceable, the rest still applies.
• These policies are also available in Spanish. If the Spanish and English versions differ, the English version controls.
• Contact: call or text (915) 248-2623 · email sundayresetlaundry@gmail.com · sundayresetlaundry.com