Sunday Reset Laundry LLC ("Sunday Reset," "we," "us") runs sundayresetlaundry.com and a commercial towel and linen pickup service for businesses in Northeast El Paso, TX and Chaparral, NM. This policy explains what we collect, why, and what we do with it.
What we collect
- When you request a pickup: your business name and type, about how many towels you use a day, your name, phone number, email, pickup address, how often you'd like pickup, and any notes you add.
- Your agreement to our terms: when you check the box on the form, we record the version of the Commercial Service Terms you agreed to, the time, and the IP address the request came from.
- When you're a customer: pickup and delivery details, weights, holds, charges, refunds and receipts. We may take photos of the scale, bags or items at pickup and delivery to record the weight and their condition.
- When you save a card: the card goes straight to our payment processor, Stripe. We receive only the card brand, the last 4 digits and the expiry date. We also record the authorization you agreed to, when you agreed, and the IP address it came from.
- When you contact us: what you send us by email, text or phone.
How we use it
- To answer your request and set up your first pickup.
- To run your service: pickups, deliveries, holds, charges, receipts and refunds.
- To contact you about your account and service.
- To keep business records, settle claims or billing questions, and prevent spam and abuse.
- To meet legal, tax and accounting requirements.
We don't sell your information, and we don't use it for anything unrelated to our service.
Calls, texts and emails
When you give us a phone number, you agree that we can call or text you about your request and your service, like confirming pickups, deliveries, weights and charges. Message and data rates may apply. Reply STOP to stop texts. We won't send marketing texts unless you ask us to.
When you request a pickup, we email you a copy of your request. Customers also get an email for every hold, charge and refund, and other service emails.
This website
This website doesn't use advertising cookies or tracking analytics. Our pages load fonts from Google Fonts, which receives your IP address to deliver them. Our hosting provider keeps standard server logs, like IP addresses and the pages requested, for security and to keep the site running.
How long we keep it
We keep request and account information as long as we need it to serve you and for our business records, including what tax and accounting rules require. Delivery photos are kept for 90 days, and scale photos for 180 days (card disputes can come up to about 120 days after a charge), unless we need them longer for a claim or a billing question. Payment records are kept as long as tax and accounting rules require.
Your choices
You can ask us to see, correct or delete the information we have about you by emailing sundayresetlaundry@gmail.com. We may keep records the law requires us to keep, or that we need to settle an open claim or charge. You can remove your card yourself on your billing page.
If you used our former residential service, your old account and order records follow these same rules, and you can ask us to delete them the same way.
Everything else
- Security. We use reasonable measures to protect your information, but no method of sending or storing data is completely secure.
- Businesses, not kids. Our service is for businesses, and this site isn't meant for anyone under 18.
- Changes. If we change this policy, we'll post the new version here with a new effective date.
Questions
Email sundayresetlaundry@gmail.com or call or text (915) 248-2623.