Commercial Service Terms

The short version

• We serve businesses only, and we wash, dry and fold. No pressing, no dry cleaning.
• $1.80 per pound, weighed dry at each pickup. You keep a card on file. We place a hold when we weigh, it becomes the charge when we deliver, and you get an email for each.
• Pickup is usually at 7 AM. Return times are estimates, not guarantees.
• No oil-soaked, chemical-soaked or biohazard items, no pests and no sharp objects. Tell us up front about massage oil, wax, hair color or detailing chemicals.
• Something wrong? Tell us within 48 hours of delivery, with photos, so we can fix it fast.
• What we pay for loss or damage is limited (section 10). Don't send anything you can't replace.
• No contract term. Either of us can stop service anytime.

1Business customers only

We provide commercial service to businesses. We don't provide residential or household laundry service, and these are business-to-business terms.

The person who accepts these terms confirms they're authorized to act for the business. The business is responsible for every pickup it schedules and every charge for its account.

2The service

We pick up, wash, dry, fold and deliver towels, washcloths, linens, salon capes, massage table sheets, microfiber and similar items that are safe to wash in standard commercial washers and dryers ("items").

• We don't press, iron, dry clean, mend, or sort by color or fabric unless we agree to it in writing.
• Our standard process is commercial laundry detergent, warm or hot water, and machine drying. We use one standard detergent for everyone unless we agree otherwise in writing.
• If any of your items need different handling, tell us in writing before your first pickup. If we can't do it, we'll tell you before we wash them.
• We may wash and dry at third-party laundry facilities and with their equipment. These terms, including the limits on our liability, apply no matter whose equipment or facility is used.

3Pickup, delivery and timing

• We pick up and deliver on the days and at the times we confirm with you, usually starting at 7:00 AM.
• Put items in closed, sturdy bags at the spot we agree on. Items are your responsibility until we pick them up, and again once we leave them at that spot or hand them to your staff.
• Give us safe access. If we can't pick up because no bag is out, the spot isn't accessible or it isn't safe, that pickup is skipped. A trip fee applies only if we've agreed on one with you in writing.
• Return times, including "next morning," are estimates, not guarantees. Weather, traffic, vehicle trouble, illness, facility outages, holidays or high volume can cause delays. A delay isn't a breach of these terms and doesn't entitle you to a refund or credit. We'll keep you posted.

4Price and weight

• The price is $1.80 per pound unless we agree on a different price in writing. Your rate is shown on your billing page. It covers pickup, washing, drying, folding and delivery.
• We weigh each pickup dry, on our scale, before washing, and email you the weight. That weight is what we charge. If you think a weight is wrong, tell us before delivery, or in writing within 7 days of the charge, and we'll review it in good faith. Otherwise our weight records are final.
• A minimum charge or trip fee applies only if we've agreed on it with you in writing. A minimum per pickup is shown on your billing page.
• We may change prices with at least 30 days' notice by email or text. Service after the new price takes effect means you accept it. A price change never applies to a pickup that already happened.

5Payment

• Card on file. You pay by keeping a card on file through the private billing page we send you. A card must be on file before your first pickup. Cards are processed by Stripe, and we never receive or store full card numbers. We'll never ask for a card number by phone, text or email.
• Your authorization. By saving a card, you authorize us to charge it for each pickup: the recorded weight times your rate, subject to any minimum we've agreed on, plus any other amount we've agreed on in writing. The authorization stays in effect until you remove the card or service ends and everything owed is paid.
• Holds and charges. When we weigh a pickup, we place a hold on your card for that amount and email you. The hold becomes the charge when we deliver, or 48 hours after pickup if a delivery isn't recorded by then. If the final amount is lower, for example after a weight correction, we charge only the lower amount and the rest of the hold is released. If a hold has expired by the time we deliver, we charge the card for the same amount instead.
• Declines. If a hold or charge is declined, we'll email you a link to update your card. We may hold off on washing that pickup until a hold goes through, and we can pause pickups. Once a working card is saved, we may charge it for the declined amount. If a pickup stays unpaid for 14 days, we may return the items unwashed.
• Amounts we can't collect are still owed and are due right away. A past-due amount may be charged a late fee of 1.5% per month, or the highest rate the law allows, whichever is lower. You agree to pay reasonable costs of collecting past-due amounts, including attorney's fees where the law allows.
• Questions about a charge. If you think a charge is wrong, tell us in writing within 7 days of the charge and we'll review it in good faith and refund anything we got wrong. You agree to contact us and give us a chance to fix it before disputing a charge with your card issuer.
• Removing your card. You can remove your card on your billing page at any time, except while a pickup is in progress. Pickups pause until a card is on file again.

6Items we don't accept

Please don't put any of these in your bags:

• Anything soaked or heavily contaminated with oil, grease, fuel, solvents, paint, wax or chemicals, unless we've agreed in writing to take it. Oil-soaked fabric can catch fire on its own after it's dried.
• Towels or linens used to clean up blood, vomit, feces, urine or other bodily fluids beyond normal use, and anything that is medical or biohazardous waste.
• Anything with bed bugs, lice, fleas, scabies, mold or other pests.
• Sharp or dangerous objects, like razor blades, needles, broken glass, foils or clips.
• Items of high, personal or sentimental value, or anything that can't be washed in a standard commercial machine.
• Cash, jewelry, keys, phones or other belongings.

If we find any of these, we can refuse the whole bag, return it unwashed, set items aside, or, where safety requires it, throw hazardous items away. We may charge for extra handling, and you're responsible for harm these items cause (section 11).

7Oils, chemicals and what you must tell us

Before your first pickup, tell us in writing if your items may contain massage oil, lotion or wax; hair color, bleach, peroxide, perm or relaxer solution; pet shampoo or flea treatment; or detailing products like polish, compound or degreaser. Tell us again if that changes.

We'll tell you whether we can take those items and how. We may charge more for them or decline them. Chemical residue already on an item can cause bleach spots, color changes or fabric damage when it's washed, and we aren't responsible for that damage.

8Care, wear and results

• Commercial washing and drying causes normal wear: fading, thinning, fraying, pilling, shrinkage and loss of softness. We aren't responsible for normal wear, or for items that were already worn, weak, stained or damaged.
• We don't guarantee that stains will come out.
• If anyone who uses your items is sensitive to detergents or fragrances, tell us before your first pickup. We aren't responsible for skin or allergic reactions to the detergent we use.
• We don't count individual items unless we agree to in writing. We track each pickup by bag and weight.

9Problems and claims

• Tell us fast. To get a rewash or credit, tell us within 48 hours of delivery by email or text, with photos, and keep the item exactly as it came back so we can inspect it. That's how we check and fix real problems quickly.
• Written notice. Any claim for money must be given to us in writing, with details, within 90 days after the delivery involved.
• Remedy. If we're at fault, we choose how to make it right: a rewash at no charge, a credit on your account, or payment under section 10.
• Missing items. Because we track pickups by weight and bag, a missing-item claim needs supporting evidence, like a weight difference or a delivery photo.

12Ending service

• Service is month to month. Either of us can end it anytime by email or text. We'll return any items we have, and you'll pay for service through the last pickup.
• We can refuse or stop service right away if a payment is declined or past due, conditions are unsafe, items are hazardous, or anyone is abusive to us.
• Items you don't collect within 30 days after service ends and after we've given you written notice are considered abandoned, and we may donate or dispose of them. Any amount you owe is still due.

13Things outside our control

We aren't responsible for delays or failures caused by things outside our reasonable control, including severe weather, natural disasters, power or water outages, laundry facility closures, road closures, accidents, illness, government orders or supply shortages.

15General

• Whole agreement. These terms, plus any written service confirmation or written agreement between us, are the whole agreement. If a written agreement signed by both of us conflicts with these terms, the signed agreement wins.
• Changes. We may update these terms. Changes apply to pickups after we post the new version here and tell you by email or text. Using our service after that means you accept the new version. The version that applies to a pickup is the one in effect on the day of that pickup.
• Notices. We can send you notices by email or text using the contact details on your account. You can send notices to sundayresetlaundry@gmail.com.
• Independent business. We're an independent contractor. Nothing in these terms makes us your employee, partner or agent.
• Assignment. You can't transfer your account without our written permission. We may transfer these terms to a company that takes over our business.
• Severability and waiver. If any part of these terms can't be enforced, the rest still applies, and the unenforceable part is limited only as much as needed. If we don't enforce a term right away, we haven't given up the right to enforce it later.
• Survival. Sections 5, 9, 10, 11, 12, 14 and 15 continue after service ends.
• Nothing in these terms limits any right that the law doesn't allow a business to give up.